Returns & Refunds
We want you to love your purchase. Here's our return policy.
7-Day Window
Returns accepted within 7 days of delivery
Subject to Approval
All returns, refunds & exchanges require approval
Email to Start
Contact hello@tekvyn.com to begin the process
Return Policy
- All return, refund, and exchange requests must be submitted within 7 days of delivery.
- All requests are subject to approval. We review each case individually.
- Items must be unused, in original packaging, and in the same condition you received them.
- Refunds are processed within 5–10 business days after we receive the returned item.
How to Request a Return
- Email us at hello@tekvyn.com with your order number and reason for return.
- Or fill out the return request form below.
- Our team will review and respond within 24–48 hours with next steps.
Non-Returnable Items
For hygiene reasons, certain personal care and skincare devices may not be eligible for return once opened. Please check the product page for details.